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IME Journal
Year : 2020, Volume & Issue : IME Journal 14(1), JAN-JUN 2020
Page No. : 49-58, Article Type : Original Aticle
Article DOI : 10.5958/2582-1245.2020.00008.1 (Received on 08.02.2020 Accepted on 28.05.2020)

An Analytical Study of Web Enabled Information Services through Web Sites in University Libraries of Delhi and NCR

Rajni Jindal*, Dr. Javed Khan**, Dr. Projes Roy***
Author’s Affiliation : *Research Scholar, (Librarian), Vivekananda College, University of Delhi, Vivek Vihar, Delhi 110095, India E-mail: rajni.jindal1@gmail.com **Research Guide & Associate Professor, Department of Library & Information science, Swami Vivekanand Subharti University (SVSU), Meerut, Uttar Pradesh 250005, India E-mail: javedsaim@gmail.com ***Research Co-guide & Librarian, Shaheed Rajguru College of Applied Sciences for Women, University of Delhi, Vasundhara Enclave, New Delhi, Delhi 110096, India E-mail: projesroy1973@gmail.com

Corresponding Author : Rajni Jindal, Research Scholar, (Librarian), Vivekananda College, University of Delhi, Vivek Vihar, Delhi 110095, India,


The paper surveys the university libraries of Delhi and NCR to find out web enabled information services facilitated through their websites. The website content analysis along with review of literature was used to find out the various services provided to select the services and their components for the study. The study was designed on the method of direct observation along with content analysis of websites and a checklist which included five information services from the patrons’ point of view.  National Institution Ranking Framework -2017 was used to select the libraries for study. Top ranking universities of Delhi and NCR were selected and sampled for collection of data. The data was analyzed through mean and percentage analysis using Google spreadsheet. Findings revealed that all are providing quite a number of web enabled information services through their websites, which are interactive and have integrated e-resources and e-databases. Jawaharlal Nehru university library is on the first rank in provision of studied services through their website. This study provides a unique insight of the provision of web enabled information services offered by selected university libraries of Delhi and NCR. Study of usage of web enabled information services by the patrons is also important. There are not many studies available on it. While the literature is replete with information on ways in which academic libraries are using information technology to serve their patrons, this paper offers a synopsis of the developments in university libraries of Delhi and NCR.


University library information centers, Web enabled information services, Library websites, Information Communication Technology, e-Resources, OPAC, Institutional Repository.
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