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Library Progress International (Started in 1981)
(A Double-blind Reviewed & Refereed Journal)
eISSN: 2320 317X
pISSN: 0970-1052
Impact Factor: 5.968 (Cosmos)
DOI: 10.5958/2320-317X
Editor-in-Chief: Prof. Dr. M.P. Satija
About Journal More Archive Visit IndianJournals.com

Current Issue

Users Satisfaction on Knowledge Centre of National Institute of Technology Agartala, India: An Evaluative Study

*Latifur Alom Ahmed, **Dr. Nabin Chandra Dey, ***Prof. Manoj Kumar Sinha
Author’s Affiliation : *Research Scholar, Department of Library and Information Science, Assam University, Silchar, Assam, India-788011 E-mail: latifuralom@gmail.com **Assistant Professor, Department of Library and Information Science, Assam University, Silchar, Assam, India-788011 E-mail: nabincdey@gmail.com ***Prof. and Dean, SVSLSc, Former Head, Department of Library and Information Science, Assam University, Silchar, Assam, India-788011 E-mail: mksinha1965@gmail.com

Corresponding Author : Prof. Manoj Kumar Sinha, Prof. and Dean, SVSLSc, Former Head, Department of Library and Information Science, Assam University, Silchar, Assam, India-788011,
E-Mail:-mksinha1965@gmail.com

Abstract

A library’ benefits to the user community are revealed during performance evaluation and measurement. This study aims to evaluate the user satisfaction level of the Knowledge Centre of NIT Agartala. The survey method has been applied in the present study, and data were collected by physically visiting the library. Findings reveal that most users visit the library twice a week. The primary purpose of visiting the library is to use the lending facility to get their books issued and returned in time. While visiting the library, most users prefer to use books. The study also found that the users are satisfied with library collection and reading room services. In contrast, the users have a neutral attitude towards the e-services of the library.

How to cite this article: Ahmed L.A., Dey N.C., Sinha M.K. (2022). Users Satisfaction on Knowledge Centre of National Institute of Technology Agartala, India: An Evaluative Study. Library Progress International, 42(2), 309-324.

Keywords

Library collection, NIT Library, Likert Scale, e-services, Library Marketing, Social Networks, Staff Behavior

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