Digital Payments In India - Analyzing The Adoption Of UPI Payment Services And Payment Issues Faced By People In Rural India

Abstract

Mobile payments are known to add convenience to make payments using smartphones. Different wireless communications are used to make those payments. Mobile payments are made for various purposes like in stores, transportation, and restaurants. Online payments are also made by them. Some of the benefits of mobile payments are security, convenience, and flexibility. Online payments have been very popular in this day and age in India. There are still several challenges which should be addressed for large-scale adoption. From payments through cheques and traditional banks to mobile and internet banking, and introduction of UPI apps, digitalization has come a long way. Rural India has made a drastic impact on the economic growth of India, with emerging changes in internet penetration and impact of demonetization, apart from online initiatives for rural India, there is a need to improve digital payments. Transformation for digital payments is improved even in rural economy. Some of the revolutionary developments in this day and age are Paytm, PhonePe, GooglePay, etc. for smooth digital payments.  Hence, this study is aimed to investigate the adoption of UPI services and payment issues faced by rural people in India. To fulfill these objectives, primary data will be collected through online survey using a self-structured questionnaire distributed through Google Form.

Keywords –