Automated Chatbots for Improved User Services in University Libraries

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Manjushri Joshi, Vijaya Vijaykumar Pangave, Prachi Tamhan, Aditi Lule, Amruta Mhatre, Bhakti Sanket Puranik

Abstract

In many areas, including university libraries, the rise of automatic robots has significantly altered user service. This essay examines the effectiveness of automatic robots and how they can be used to enhance the user experience and service delivery in university libraries. Automated robots can assist library patrons in real time, simplify interactions, and provide them with individualized assistance by employing AI and NLP. Chatbots make libraries more proficient and easy to use by taking care of straightforward tasks and questions. This allows administrators to zero in on additional complicated and valuable administrations. There are a number of essential requirements that can be met by employing robots in university libraries. First, robots are available seven days a week, twenty-four hours a day. This implies that clients can get data and assist in any event, when organizations aren't with opening. This is especially helpful for students and distant learners who may require assistance at odd times. Second, repetitive inquiries such as book searches, library rules, and resource access can all be handled by robots. This frees up staff time so they can assist individuals with more specific issues. Thirdly, robots may make it simpler for individuals to navigate digital resources like libraries, e-journals, and other online resources. The various applications of chatbots in university libraries are examined in this essay, with a focus on useful examples and general guidelines. We rate how well these robots can comprehend and respond to user questions based on the technical tools and AI models on which they are based. We additionally discuss the issues and limitations that accompany utilizing chatbots, such as staying up with the latest, addressing interesting or muddled questions, and safeguarding client security and information. Our research shows that automatic robots make users much more engaged and satisfied by giving them accurate and fast information, cutting down on wait times, and making the experience more personal.

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