Telecommuting Intentions Post-Pandemic: A Study of Indian Pharmaceutical Industry Employees' Job Satisfaction and Work-Life Balance

Abstract

This study looks into pharmaceutical employees' intentions to telecommute following the pandemic, with an emphasis on their current work experiences. The expectation-confirmation hypothesis proposes that a variety of factors influence the decision to continue telecommuting. These aspects include the frequency of telecommuting, the quality of technological support provided, productivity perception, stress levels, intention to continue telecommuting in the digital workplace, job satisfaction, and work-life balance. To determine the effect of work-life balance on employees' sustained preference for telecommuting, the study examined the integration of work-life balance into the expectation confirmation theory. To test the proposed paradigm, 260 employees from the Indian pharmaceutical business were surveyed. The findings supported the notion that characteristics such as work-life balance, contentment, confirmation of expectations, and perceived usefulness influence employees' willingness to continue telecommuting beyond the epidemic. This study adds to the current body of information by identifying a link between work-life harmony and employee behavior in the pharmaceutical business, building on work-life balance literature. This study could provide crucial insights for firms considering the implementation of hybrid work environments. Based on the study's findings, hybrid work models can be developed and changed to reflect the uncertain nature of the growing workplace. It is critical to ensure the well-being of employees and to aid enterprises in running their operations.