Innovative Practices and Service Excellence: A Study On Delivering User Satisfaction

Abstract

This article explores the innovative library services offered to users of Marudhar Kesari Jain College for Women, Vaniyambadi. It reviews literature on innovative, value-added services and best practices in academic libraries. The paper's primary aim is to present new ideas for enhancing library services. The study focuses on user satisfaction with information sources and services, emphasizing that all library activities from resource selection to organization, storage, and dissemination—are centered on meeting user needs. The article underscores the importance of tailoring innovative and value-added services to the preferences and needs of users. It highlights the ongoing evaluation and updating of library services to keep pace with users' evolving expectations. Service quality is assessed by measuring the gap between users' expectations and the services provided. The study emphasizes the importance of user satisfaction and the effective utilization of library resources and services, ensuring they are optimized for the best possible use.