Assessing Sustainable HR Competencies and Employee Satisfaction: Insights from the Air-Conditioning Industry

Abstract

This paper aims to examine HR competencies, employee satisfaction, and predictive modelling in the air-conditioning industry. Key competencies assessed were Sustainable Leadership and Diversity & Inclusion, with HR roles consistently ranking both of these among their top attributes. Gender diversity was balanced, creating a sense of inclusivity in the workplace. HR Managers and Employee Relations demonstrated much higher satisfaction, whereas Training Managers had more varied outlooks, revealing opportunities for more professional development. Descriptive analysis showed mid-level HR competency scores and a mean satisfaction score of 5.35, with reasonable attrition rates. Regional analysis indicated that locations such as Delhi and Mumbai had higher satisfaction and stronger leadership competencies, pointing to regional differences. Satisfaction was largely influenced by interesting and challenging projects, as regression models indicated that competencies had little effect on job satisfaction. Instead, factors like Promotion Rate and Annual Training Hours were more significant. Specific employee groups were identified, and tailored strategies were developed based on their needs. Forecasting models, including ARIMA, predicted an increase in satisfaction over time. The findings emphasize the need for personalized interventions and advanced predictive modelling for employee satisfaction.