Implementation Of Total Quality Management (Tqm) To Improve The Quality Of Mts Negeri 1 Kebumen Indonesia

Abstract

The study aims to describe Total Quality Management (TQM) in improving the quality of education at MTs Negeri 1 Kebumen Indonesia. The method used is descriptive qualitative. Data is collected through interviews, observations, and documentation, while the data analysis model uses the Miles and Huberman interactive analysis model. The results of the study indicate that total quality management (TQM) at MTs Negeri 1 Kebumen Indonesia is implemented by compiling a madrasah work plan starting from the preparation of the Medium-Term Work Plan (RKJM) and the Annual Work Plan (RKT). The preparation of the RKM is oriented towards customer satisfaction, which includes teachers and education personnel, students, and parents/guardians of students. Its implementation is based on the principle of Respect for everyone, management based on facts, and continuous improvement so that the quality of MTs Negeri 1 Kebumen can be seen from the input, process, output, and outcome. To maintain the quality of input, MTs Negeri 1 Kebumen holds online selection tests and practices for the Sports and Tahfidz programs. The online test is conducted at the madrasah and supervised directly by the MTs Negeri 1 Kebumen PPDB committee. In addition, prospective students must have a minimum average score of 75 for the subjects of Indonesian, Mathematics, and Science from Class IV to Class IV odd semester. Quality assurance of the process is carried out with the quality of the curriculum that is adjusted to each program. The process is also carried out by paying attention to suggestions and infrastructure, as well as the development of talents and interests. The quality of the output is indicated by the academic and non-academic achievements that have been achieved by MTs Negeri 1 Kebumen students. While the outcome is seen from the number of MTs Negeri 1 Kebumen alumni who have been accepted into favorite and quality high schools in Indonesia.