Exploring the Relationship Between Patient Engagement and Satisfaction in Dental Clinics

Abstract

Patient engagement is a pivotal aspect of delivering quality dental care, directly influencing treatment outcomes. This study investigates various strategies aimed at enhancing patient engagement in dental practices, with the goal of improving overall patient satisfaction. In this study mixed-methods approach is used, combining quantitative surveys and qualitative interviews to gather insights from both patients and dental professionals. It examines specific engagement strategies, including effective communication, personalized treatment plans, the use of technology, and environmental considerations within dental clinics. The quantitative component of the research involves distributing surveys to patients across multiple dental practices, assessing their perceptions of engagement strategies and correlating these with their satisfaction levels. Concurrently, qualitative interviews with dental practitioners provide deeper insights into the implementation of engagement strategies and their perceived impact on patient satisfaction. Effective communication, characterized by active listening and clear explanations, significantly enhances patient engagement and satisfaction. Patients express a preference for personalized treatment plans tailored to their individual needs and concerns, emphasizing the importance of feeling valued and understood within the dental setting. The use of technology, such as patient portals for accessing health information and tele-dentistry for remote consultations, also emerges as a critical factor in facilitating engagement and improving satisfaction levels.