The Impact of Design Thinking on Knowledge Management Practices and Organizational Performance in IT Companies

Abstract

This paper discusses design thinking impact on knowledge management and organizational performance of IT companies. The article links user-centred and innovative approaches involved in design thinking process to the optimal development of knowledge management systems, which are vital for the organization’s success in the context of growing IT industry. Using evidence from multinational software firms, this paper examines how design thinking promotes the culture of innovation, strengthens cross-functional initiatives, and incorporates users’ input into the product and organisation. Understanding of the results indicates that the concept of design thinking, when integrated into knowledge management, may facilitate the enhancement of organizational performance pivotal to IT companies through proper optimization of knowledge flows which create favorable conditions for innovation. This study makes a significant contribution to the growth of knowledge in the practical application of design thinking as a strategic tool that can be applied in organizations with specific reference to knowledge management in IT firms.