Optimization Of Communication Technology In Vehicle Registration And Identification Systems At South Sulawesi Traffic Directorate

Abstract

This study aims to analyze the impact of communication technology implementation on the service of the Motor Vehicle Registration and Identification System (Regident) at the Traffic Directorate of South Sulawesi Regional Police (Polda Sulsel). The primary focus of the research is the optimization of public services through communication technology, from both internal and external perspectives. This research employs a qualitative approach with participants directly involved in the operationalization of the Regident System. The findings indicate that communication technology plays a significant role in enhancing the efficiency, effectiveness, and transparency of services. However, there are still challenges in cross-sectoral data synchronization that require further attention. Based on these results, the study proposes a communication technology-based optimization model to improve the performance of the Regident System.