Perspectives On The Digitalization Of Public Distribution System In Kanniyakumari District

Abstract

The Public Distribution System (PDS) is a key social welfare and anti-poverty initiative by the Government of India, aimed at providing essential commodities such as rice, wheat, sugar, and kerosene at subsidized rates. This system has been central to India's safety net framework for nearly 50 years, covering a vast population and representing significant public expenditure. The PDS supplies rationed quantities of basic food items and some non-food products through a nationwide network of fair price shops.

The digitalization of the Public Distribution System (PDS) refers to the integration of digital technologies into the traditional PDS framework to improve efficiency, transparency, and effectiveness. This process involves leveraging technologies like databases, biometric authentication, and mobile applications to streamline the distribution of essential commodities like food grains to beneficiaries.

This study examines customer attitudes toward the use of Electronic Point of Sale (e-POS) machines in the PDS and evaluates customer satisfaction regarding the implementation of these systems.