Communication Competence and Its Role in Managerial Decision-making: An Empirical Investigation on Communication Factors

Abstract

Managerial communication and decision making goes hand in hand at workplace organisation. The role of both is not only crucial but instrumental for its smooth functioning at any workplace. Communication can be understood to be the transaction of messages across the levels of organization, whereas, decision-making leverages this information or message to establish direction, make strategic choices, and resolve problems which are the by-product of ineffective translation of these messages. It is through this interplay between communication and decision- making that an organization can navigate challenges and achieve its objectives. Decision Making is involved at every nuance and stage of employment. While it is widely known that decision making depends on analyzing probability and statistics, much often it is also affected due to an employee's failure or inability to read between the lines i.e. understanding, analyzing and calculating the said and the unsaid from any communication pattern. The inability to comprehend and effectively manage the various dimensions and elements of communication often results in suboptimal decision-making processes. This gap in understanding can lead to communication breakdowns, misinterpretations, and, ultimately, poor organizational outcomes. Therefore, an in- depth exploration of how different communication factors influence decision-making is crucial to improving managerial effectiveness. This research is focused to identify the issue in depth.