Understanding The Interplay Of Awareness, Participation & Satisfaction Towards Respondent's Perception Of Various Amenities Offered By Shimla Municipal Corporation: Insights From Structural Equation Modeling

Abstract

A Municipal Corporation is a legal entity created by a state or local government to administer a specific urban area. The governing body delivers essential services, including water supply, waste management, public safety, and urban planning. This study highlights the intricacy of people's participation in different functional areas of Shimla Municipal Corporation by examining the complex linkages between residents' awareness and satisfaction with the various amenities provided by the Shimla Municipal Corporation. A proposed conceptual framework has been developed to highlight the relationship between residents' awareness, participation and satisfaction with the various amenities. We collected data from 388 respondents of Shimla Municipal Corporation. The Smart-PLS 4.0 program evaluated the measurement model's validity and analysed the data. The results of this investigation demonstrate a significant and positive impact of the interaction between residents’ Awareness, participation, and Satisfaction regarding various amenities provided by Shimla Municipal Corporation.