Management practices for effective utilization of resources: A comprehensive case study of Shija Hospitals & Research Institute Pvt. Ltd.

Abstract

  This case is of Shija Hospitals & Research Institute Pvt. Ltd. (SHRI), a pioneer private Health Care institute in Manipur providing advanced healthcare technology with a humane touch. Affordable Excellence in Healthcare is now the theme of Shija Hospitals with a commitment to protect the environment and human health. This case paper attempts to present the various strategic options for SHRI for keeping pace with the growth of medical science for providing the best quality health care to the people of Manipur. This case highlights the various management techniques, tools and accreditation followed by SHRI in providing world standard quality health services to their patients and also the future outlook of the hospital.

A study on the various management aspects of Shija Hospitals & Research Institute (SHRI) was taken up to keep us an insight into how Healthcare service provider worked. The reason for the choice of SHRI for the study is that it is the first NABH accredited medical college hospital in North East India with NABL–certified laboratories. The institute is spear headed by customer centric, employee empowerment, and quality management system to give the best of quality care to its customers.