Quality Management of Healthcare Services: A Study of Selected Hospitals in Manipur

Abstract

This paper presents the management, control and implementation dimension issues in quality management (QM) in healthcare. Quality management thrives for excellence in quality health services to patients at affordable price; applying zero errors; with continuous innovative error prevention strategy; training employees for zero error prevention, reducing delay time and providing timely needs. Educational institutions that prioritise quality and are dedicated to ongoing improvement will gain the most patronage and prosper at the expense of others. Analysing and improving medical processes for zero defects could build healthcare quality and help in minimising the patient cost thereby patients get the best quality treatment at affordable cost. Quality assurance program tools can be utilised by healthcare providers to enhance patient care and ensure safety. With the increasing competition in the healthcare market, healthcare institutions have sought to enhance their efficiency and competitive advantages by concentrating on management, control, and implementation dimensions.