Exploring the Interrelationship between Job Satisfaction and Work environment among ITES Professionals: A Study in Chennai

Abstract

The Information Technology Enabled Services (ITES) sector well places itself in the economy of India, particularly in metropolitan cities such as Chennai. In this high pressured fast moving industry, among the two essential factors influencing performance, retention and wellbeing in employees, job satisfaction and work environment have a very strong influence. Hence, the present study focuses on the inter-relationship between job satisfaction of ITES professionals at Chennai with work environment. The paper attempts to understand how different elements of the work environment such as the physical conditions, organisational culture, leadership, and relationships with coworkers have contributed to levels of job satisfaction for employees. This research is conducted to reveal whether an excellent work environment will result in higher job satisfaction and further dig out which of the factors has turned out to be most vital to contentment among the employees.

Based on the above, sample has been surveyed from 303 ITES professionals working on different companies in Chennai. Descriptive analysis Pearson’s correlation analysis was applied to determine the correlation between job satisfaction and work environment.The correlation coefficient is moderate and positive for both the variables; r = 0.269; p = 0.000, which indicates the indirect positive relation of work environment improvement with job satisfaction.ion and work environment. There  is a moderate positive relationship between both the variables, r = 0.269, p = 0.000, that signifies the indirect positive impact of work environment improvement on job satisfaction. The presence of high t-statistic and a low confidence interval also tells us that we are very sure of the outcomes obtained. The significance values of job satisfaction ( =.000) and work environment ( = 0.018) are obtained lesser than the significance level which indicates mean is greater than 0 and that we can generalize that respondents are generally having favourable opinions about the two aspects.

By administering a google form to collect data from the ITES industry employees this paper blends a quantitative approach which involves administering a structured questionnaire to 303 ITES employees in Chennai. Qualitative method measures amount and types of facets of job satisfaction besides work and leisure balance. Research will probably show a considerable connection between job satisfaction and work-life balance where as the job satisfaction increases the work-life balance also increases. On the other hand, balance between work and personal life will have negative effect on negative job satisfaction whereby the above outcomes are increased rates of stress and burnout beside intent to turn over. It will most likely also reveal the importance of organisational practices for the work-life balance, and for achieving a purposeful working life. The present research enhances the existing knowledge of employability and workplace well-being in the ITES industry and provides pragmatic information for the HR managers and policymakers. It further emphasizes the need to develop a supportive work climate with a view of improving employees’ job satisfaction with an aim of organization’s growth and productivity.