A Study On Satisfaction Of Tourists Visiting Tourist Destinations In Trivandrum District

Abstract

Tourism appears to be an economic activity of vital importance for national development and an important medium of cultural exchange across the nations. It has come to be accepted as a 'potent’ tool of social integration (Reddy, 1996). Tourism offers multiple avenues for various socio-cultural developments, environmental conservations, and maintenance. This helps to improve national integration by community living and cultural exchange. Along with many mainstream services tourism is also identified as a major source of income for the country. A developing country like India should make all efforts to boost tourism and the capital-less industry. Any tourist visiting a spot will think of the experiences he will come across during the visit. A foreign tourist makes huge commitment of funds while visiting destinations in India. Trivandrum, the capital city of Kerala receives the good number of tourist every year. However, it is important to ensure that the tourist returns to their home country satisfied. Study unfolds that beaches, pilgrim centres, art gallery, palace, and waterfalls are the attractions in Trivandrum that rise up to the expectations. With regard to beaches, art gallery and Palace, the experience of foreign tourists is significantly higher than the expectation. Study shows that the experience of foreign tourists with regard to accessibility is significantly lower than their expectation and the tourists are not satisfied. However, with regard to amenities tourists are satisfied. In order to attract tourists internationally all the three A’s of tourism namely attractions, accessibility, and amenities must be able to rise up to the exactions of the tourist. With regard to Trivandrum, more focus needs to be given in the area of attractions and accessibility to tourist spots.