Review: Organizational Citizenship Behavior in the IT Industry

Abstract

The attainment of sustainability and profitability hinges upon a fundamental aspect of organizational performance. Effectiveness is gauged by evaluating profitability, cost efficiency, production output, efficacy, and Organizational Citizenship Behavior (OCB). OCB refers to employees' voluntary involvement in actions not expressly mandated by their company, thus falling outside the scope of official compensation as per contractual agreements. This discretionary conduct consistently correlates with organizational improvement.

This research delves into a scholarly exploration of the concept of organizational citizenship behavior over the past three decades, with a focused review on literature published between 2013 and 2023. The investigation has unveiled pivotal findings related to OCB, encompassing compliance, altruism, organizational justice promoting a fair workplace, and Perceived Organizational Support (POS) influenced by factors such as higher levels of collectivism, power distance, and uncertainty avoidance. Moreover, factors like Procedural Justice (PJ), Transformational Leadership (TSL), and the Psychological Contract (PC) were identified as significant elements within this framework.

The objective of this study is to present a comprehensive analysis that enriches the comprehension of this concept among academics, corporate practitioners, and the wider audience.