A Study of the Sector-specific Operational Improvements through ERP-Analytics Integration in SMEs

Abstract

The integration of Enterprise Resource Planning (ERP) systems with analytics software has become a crucial tool for enhancing operational efficiency and sector-specific performance in small and medium-sized enterprises (SMEs). This study focuses on the operational efficiency improvements and the variation in benefits across different industry sectors following ERP-analytics integration. Through a combination of quantitative and qualitative analysis, the research reveals significant gains in key performance indicators, such as processing time and resource utilization, along with notable differences in how industries like manufacturing, retail, and healthcare benefit from this integration. The findings provide actionable recommendations for SMEs to optimize ERP-analytics integration, tailored to their specific industry needs.