Influence of Workforce Diversity on Employee's Performance: A Mediating Effect

Abstract

The workforce has been recognized as an essential factor that enhances productivity and leads a business to achieve growth and success. The diversity of people within a business is referred to as workforce diversity. It includes many factors such as origin, age, ethnic background, race, gender, style of reasoning, years of service learning, and organizational role. This research paper discusses workforce diversity and inclusion with reference to the Indian telecommunications sector. In contemporary trends in human resource management, workforce diversity and inclusion have played a pivotal role in organizations. This study has been undertaken to assess the impact of workforce diversity (WD) on employee performance (EP) with respect to the employees of the telecommunications sector in India. Workforce diversity enhances alliances and reduces bias, leading to enhanced productivity. The concept of WD has become popular in human resource management in the last few decades. This paper focuses on how alliances work in the organization. A survey was undertaken on telecommunications employees, and the data was collected from primary sources. Convenience sampling has been adopted to assess the relationship between workforce diversity and employee’s performance in telecommunications. The data was analyzed through the Statistical Package for the Social Sciences (SPSS). The results have indicated that there is a positive influence of workforce diversity on the performance of employees through sustainable innovation. Workforce diversity and employee performance have been measured with respect to the different determinants, which were found to be positively correlated. The findings of the study have supported the proposition related to the association between workforce diversity and  the  performance of employees. According to the findings of the study, efficient management of workforce diversity can result in more dedicated, contented, and productive employees.