Advancing Digital Inclusion in Social Work: A Dual Perspective from India and China

Abstract

Introduction

The digital era has transformed how societies function, access services, and engage with resources. For social work, a profession grounded in equity and inclusion, digital inclusion is not merely a technological concern but a social justice imperative (Parrott & Madoc-Jones, 2008). In developing countries like India and China, social workers play a pivotal role in ensuring that marginalized populations are not excluded from the digital revolution. This chapter presents a comparative analysis of digital inclusion efforts in social work across India and China, highlighting strategies, challenges, and the way forward.

Conceptualizing Digital Inclusion in Social Work

Digital inclusion refers to the ability of individuals and communities to access and effectively use information and communication technologies (ICTs). It encompasses five elements: affordable, robust internet service; internet-enabled devices that meet user needs; access to digital literacy training; quality technical support; and applications and online content designed to enable and encourage self-sufficiency, participation, and collaboration (National Digital Inclusion Alliance [NDIA], 2020).

In the context of social work, digital inclusion ensures that disadvantaged groups—such as the elderly, rural populations, persons with disabilities, and those from low-income backgrounds—can access essential digital resources (Reamer, 2013). Social workers serve as mediators, educators, and advocates to bridge the digital divide, ensuring technology becomes a tool of empowerment rather than exclusion.