Identifying Barriers To Airport Digitalization – Using Analytical Hierarchy Process

Abstract

Airport digitalization has become pivotal for improving airport economics and stakeholder engagement, yet its implementation faces significant barriers. This study identifies and ranks these barriers using the Analytical Hierarchy Process (AHP) technique, providing actionable insights for policymakers and airport managers. Expert analysis reveals cybersecurity concerns and passenger inconvenience as the two most critical challenges. Cybersecurity remains a pressing issue due to the growing reliance on interconnected digital systems vulnerable to cyber threats, demanding robust protections and continuous vigilance. Passenger inconvenience emerges as a key barrier, as the success of digital initiatives depends on user adoption and seamless experiences, often hindered by resistance to change, inadequate infrastructure, and lack of awareness. By highlighting these factors, the study offers a strategic framework for addressing these challenges, enabling stakeholders to advance digital transformation, improve operational efficiency, and enhance passenger satisfaction.