User Satisfaction and Behavior in Science Faculty College Libraries of the Marathwada Region, Maharashtra: A Focused Study on ICT Integration

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Mrs. Sarasvati Suresh Bhurkapalle, Dr. Mohammad Nasir, Dr. Govind S. Ghogare

Abstract

This study investigates the utilization and distribution patterns of digital library services among engineering students and librarians in the Marathwada region of Maharashtra. With a response rate of 61.77%, data was collected from 71 engineering colleges involving 3,905 questionnaires, out of which 2,412 responses were analyzed. Quantitative methods revealed metrics such as response rates, usage patterns, and satisfaction levels, while qualitative analysis uncovered themes like user challenges and expectations. The findings highlight a growing reliance on digital resources, with 39% of users accessing them daily and 33% expressing high satisfaction. However, barriers such as limited ICT infrastructure, inadequate training, and resource availability persist, underscoring the need for improved digital literacy and enhanced access.


This study concludes that while digital libraries have gained prominence in supporting academic activities, significant improvements in infrastructure, training programs, and resource offerings are essential to maximize their potential. Future research should explore advanced technologies like AI, blockchain, and mobile applications to create a user-centric and future-ready digital library ecosystem. This research contributes valuable insights into the transition from traditional libraries to digital systems, providing actionable recommendations for stakeholders to enhance library services and meet user expectations effectively.

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