Idoc A Health Consultation Services In Quirino Province: An Evaluation Of Usability

Abstract

In the dynamic field of healthcare, providing high-quality care  and ensuring that the patient experience is seamless and easy to use has become more and more important. In this domain, particularly in the context of healthcare services, usability evaluation is essential since it emphasizes the usability, efficacy, and ease of use of the instruments, and systems that are utilized by patients as well as healthcare providers. It is further proven that it is advised as an online platform for healthcare consultation services given the findings of the study on the integration and use of mobile applications to address healthcare consultation services in the province of Quirino. To ensure that the IDOC (Innovative Doctor on Call) is actually providing healthcare services for the community, usability research acts as a link between the needs of the users and the technology. The goal of this study is to evaluate the perceived and usability of the mobile healthcare consultation application designed in availing healthcare services in the province of Quirino. In order to evaluate the quality of a mobile application for healthcare consultation services, this study conducted quantitative research, a questionnaire-checklist using Likert scale based on the System Usability Scale (SUS) was administered. Based on SUS results from thirty respondents, after each item was calculated, it was computed with a percentile rank of 90.25 and percentile grade of A+. This depicts that the mobile application for healthcare consultation was acceptable.  According to the SUS result, the created mobile application helps the community by meeting their needs for medical consultations, which enhances the province and neighboring provinces' medical healthcare services. It was recommended and has a potential to help patients from rural areas. Such tools could potentially reduce clinician burnout.