Citizens’ Satisfaction Level On Governance: A Case From The City Of Palayan Nueva Ecija

Abstract

Local Government Units (LGUs) play a crucial role in promoting community development by creating essential links between the public and the governing bodies. Citizens are in a better position to provide feedback on the effectiveness and efficiency of service delivery in relation to their specific needs and timeliness. It is critical to comprehensively identify community needs in order to effectively address them. This will ensure that all relevant stakeholders receive the assistance, programs, and services they require to improve their quality of life. If this event occurred, it would have a significant impact on our country's national economy. The primary aim of this research is to determine the level of satisfaction among Palayanos with the local governance practices. The study also looks at the difficulties citizens and other stakeholders have in navigating the services and programs provided by the local government. Finally, the researchers developed a list of that the local government can use in developing the comprehensive development plan in order to effectively deliver its services and initiatives in order to meet the needs of its residents and the broader community. Quantitative research methodology was applied to examine the respondents. Given the necessity for computation, quantitative research was appropriate for this study given that it used percentages and frequencies to examine the study's variables. This study primarily aims to evaluation the programs and services of Palayan city using the Citizen Satisfaction Index System in terms of Health Services, Support to Education, Social Welfare Services, Governance and Response, Public Works and Infrastructure, Environmental Management, and Economic and Investment Promotion. The results shows that most of the Palayanos are able to experience the programs/activities of the Local Government very satisfactory. On the other hand, the respondents proposed some of the problems that the Local Government Unit has to provide solutions and actions to ensure that the community will experience the quality of life.