Digital Integration of HR Services of Private Companies in Oman: A Comprehensive Analysis

Abstract

Purpose: The digital transformation wave has significantly impacted various industries, including Human Resources (HR). Private companies in Oman have embraced digital technologies to streamline their HR services, enhance efficiency, and improve employee experiences. This research paper aims to explore and analyzed the digital transformation initiatives undertaken by private companies in Oman to modernize their HR services.

Design/methodology/approach:  The study were employed a mixed-methods approach, combining qualitative and quantitative research methods. Primary data were collected through interviews and surveys conducted with HR professionals and employees from selected private companies in Oman. Secondary data were gathered from industry reports, academic journals, and reputable online sources.

 Findings/results: The findings indicates that in terms of current level of digitalization the 90 percent of the respondents agreed that the department heads were optimistic and committed to transform their HR services in to fully digital, although some organization are not yet started while others are partially operated it is part of the plan to adopt fully in five years’ time. However, the challenges were mostly pointed out to the top management support and lack of skills and knowledge of the employee to use the necessary tools, although a free training can be applied but 80 percent that is how the respondents sees as  the most challenging. For the benefits 80 percent of them agreed that it will reduce back logs, safety storing of employee files.

 Practical implications: The challenges were mostly pointed out to the top management support and lack of skills and knowledge of the employee to use the necessary tools, although a free training can be applied but 80 percent that is how the respondents sees as  the most challenging. For the benefits 80 percent of them agreed that it will reduce back logs, safety storing of employee files.

Originality/value: This study investigated the digital integration of HR services of private companies in Oman as well and their challenges experience during the implementation. This study will contribute to those company who are ready to change and adopt technology in there operation, willing to embrace positive change toward success.