Enhancing Library Services in Universities through Information and Communication Technology: A Comparative Study

Abstract

This research examines the integration of ICT in academic libraries concentrating on Amity University Haryana and Sushant University Gurugram. This highlights the important role of ICT in enhancing library services, improving user access to resources and  facilitating efficient information retrieval. It also explores the methods of ICT usage; how effective digital services are and challenges that arise in the process of implementing them. Research indicates that through detailed surveys, ICT has enabled access to resources and service delivery become more efficient. The study found out key points such as utilizing computers for better library management which include faster information search, improved users’ satisfaction. Nevertheless, difficulties like low infrastructure facilities, scarcity of financial resources and lack of necessary skills among employees hindered the implementation process. Lastly it ends with recommendations for improved ICT based library services, these are continuous training programs; enhanced budgets and proper technological infrastructure. This paper therefore advocates for the position that ICT plays a significant role in modernizing libraries operations to meet contemporary readership demands.