Ethical Leadership And Employee Performance Of Public Sector Banks In Thiruvananthapuram District

Abstract

Ethical leadership and its impact on the behavior of employees has emerged as an important issue for contemporary organisations, especially within the banking and finance industry. This research makes a contribution to the ethical leadership literature by addressing three under-researched areas. First, this thesis contributes to the extant research on ethical leadership theory by unpacking the process through which ethical leadership influences employee performance. By unpacking the boundary factors through which ethical leadership influences employee in-role performance, this research contributes to understanding of the ethical leadership-performance chain as a situational process in which ethical climate, organisational identification, customer orientation and service climate play an important role. Second, this study has attempted to unpack the process through which ethical leadership can influence employee in-role performance through service climate and customer orientation. Third, this research examined ethical leadership in banks. The findings of this study have implications for leaders and human resources managers in the banking and finance sector. Most importantly, the findings are expected to assist leaders in developing their skills and knowledge regarding ethical leadership behavior.